Return Policy
Return & Refund Policy
At Brabion, customer satisfaction is important to us. If there is an issue with your order, we're here to help. All of our products are covered against manufacturing defects, and if you receive an item different from what you ordered, we'll gladly arrange an exchange to make things right.
Returns & Exchanges
You can exchange or return up to 14 days after the date of delivery.
We offer a 14-day return period during which you can return your package without providing a reason. These 14 days begin when the package is received. Please note that the return shipment must be sent back to us within this period.
For return requests, please contact us through our Contact Form.
Please include your order number along with clear photos of the item. Our team will review your request and respond within 2 business days with the next steps.
To be eligible for a return or exchange, items must be:
- Unused, unworn and unwashed.
- Returned in their original condition and suitable for resale.
- Returned with all original tags and packaging.
Returns sent without prior authorization may not be accepted.
We strongly recommend reviewing the size chart carefully before placing your order. If you need assistance choosing the correct size, our team will be happy to help before your purchase.
Sale Purchases
For items purchased during our Sale (Bundle or using discount code too), BRABION does not offer the possibility for a refund. These items can only be exchanged for another item from the collection or redeemed for store credit.
For orders placed during the Black Friday period, only exchanges or store credit are available for eligible items.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is the result of a Brabion error, such as receiving an incorrect or defective item.
For orders under $50, the shipping fee paid by the customer is only a partial contribution, and the actual shipping costs exceed this amount. Therefore, more than the originally paid shipping fee will be deducted from the refund. For orders with free shipping, the shipping costs incurred by us will be deducted, and the remaining amount will be refunded.
An additional $5 per item will be deducted to cover return handling and repackaging costs.
If any customs duties or import fees are incurred upon receipt, they will be the customer's responsibility. These fees may either be charged separately or deducted from the refund amount.
Exchange Shipping Costs
Customers are responsible for covering the shipping costs to return the item to us and the reshipment cost. After receiving and inspecting the returned item, we will confirm the new shipping payment. Once completed, we will dispatch the replacement product.
An additional $5 per item applies to cover return handling and repackaging costs.
What if my exchange product is no longer available?
Ask our customer service team about the possibilities. We will give you an update on when we expect to be able to deliver the product. If you have already created your return and the product is sold out, we will contact you and work with you to find a solution.
Where can I find my order number?
Your order number can be found in the confirmation email you received after placing your order. If you have not received this email, our customer service team will be happy to help you.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Accessories (including belts, ties, pocket squares, and similar products).
- Items that have been worn, washed, altered, or damaged after delivery.
- Items returned without original tags or packaging.
Order Cancellation
Orders begin processing shortly after they are placed. For this reason, cancellation or modification requests cannot be guaranteed once processing has begun.
Once an order has been shipped, it cannot be canceled.
Questions?
If you have any questions regarding your order or this policy, please contact us through our Contact Form.